E-commerce Shipping Solution FAQs

It's a cross-border fulfillment workflow that helps online stores ship internationally with clearer cost control, fewer delivery exceptions, and predictable handling steps. Learn the core capabilities on cross-border e-commerce shipping solution.

It's designed for ecommerce businesses that ship cross-border and want a repeatable process for checkout → consolidation/handling → international delivery → tracking. See the full scope in global e-commerce logistics.

Coverage depends on the origin addresses you use and the destination lanes you serve. Use our eCommerce trade hubs to validate routes and destination expectations.

Pricing is typically driven by billed weight (actual vs dimensional), route, and service level (economy vs express). If you want the basics your team can apply consistently, use dimensional weight explained.

Most delays come from vague item descriptions, missing invoices, or mismatched declared values. Train your team to follow one consistent workflow using customs declaration.

Common requirements include a commercial invoice / proof of purchase and accurate item details (description, quantity, value). Keep the process standardized with invoices and proof of purchase.

Restrictions vary by carrier and destination, especially for batteries, liquids, perfumes, aerosols, and certain controlled goods. Confirm eligibility before you sell or ship using prohibited items.

Shipments can be tracked through the lifecycle from dispatch to delivery, including common exception states. For status meanings and what to do when tracking stalls, use tracking and delivery help.

Reduce WISMO by setting correct delivery expectations, using trackable services for higher-value orders, and proactively handling customs documents. Start with the operational playbook in tracking and delivery help.