Tracking & Delivery FAQs
Track shipments end-to-end and resolve issues faster; decode tracking updates, handle exceptions and failed deliveries, understand scan gaps, and know exactly when to contact support.
FAQs
Track shipment events and common statuses in Tracking help.
This can happen before first carrier scan-see the fixes in Tracking help.
Check check-in timelines and common causes in Tracking help.
It usually means documents or review is required; prepare using How to fill a customs declaration.
The usual reasons and next steps are in Tracking help.
Delays commonly come from customs, carrier congestion, or missing scans-see Tracking help.
Yes-use Global parcel tracking for a single-view tracking experience.
Typically yes-your outbound shipment has its own tracking; see Global parcel tracking.
If scans stop for an extended period, a shipment is lost/damaged, or customs requests documents you're unsure about-see Tracking help for the exact checklist.
Include tracking number, store/order name, delivery date (if delivered to warehouse), and screenshots-see Tracking help.