Billing and Payments Help

Shipping costs can look different from order to order because pricing depends on service level, billed weight, destination, and optional services like consolidation or repacking. For a quick estimate before you ship, use the shipping calculator.

How shipping charges are calculated

Most shipments include some combination of these line items:

• International shipping charge (based on service level + billed weight + destination)
• Handling / processing (warehouse intake, labeling, processing steps)
• Optional services (repacking, consolidation, extra photos, special handling where available)
• Customs-related costs (duties/taxes are assessed by the destination and may be collected depending on the route and carrier process)

For customs expectations and documentation basics, keep a single reference in your workflow: customs, duties & documentation.

Economy vs express pricing

Economy and express usually differ for two reasons: speed/predictability and how the carrier prices space and handling.

Economy pricing drivers

Economy options are typically priced to be cost-efficient for non-urgent shipments. Expect pricing to be more sensitive to:

• billed weight (especially when the package is bulky)
• destination lane (some destinations price higher even on economy)
• peak periods (capacity and backlogs can affect availability)

Express pricing drivers

Express options cost more because they prioritize faster movement through the network and usually provide:

• more consistent transit times
• stronger end-to-end tracking
• more predictable exception handling (fewer “stalled” periods)

Express can become significantly more expensive when the shipment has high dimensional (volumetric) weight, even if the scale weight is low.

Billed weight: why the price changes after warehouse processing

Billed weight is typically the greater of:

• actual weight (scale weight), or
• dimensional/volumetric weight (space the package occupies)

This is the most common reason a shipment costs more than expected after check-in, repacking, or consolidation. If you want the simplest explanation with examples, use dimensional weight.

Why consolidation or repacking can change the price

Consolidation and repacking can reduce cost when they lower billed weight by removing wasted space, extra boxes, or unnecessary packaging materials.

Common outcomes:

• price decreases when the new package is smaller and bills less volumetric weight
• price increases when items are combined into a larger parcel that pushes billed weight into a higher tier, or when the carrier prices bulky parcels aggressively (often on express)

If you’re batching multiple deliveries, review the operational trade-offs and savings drivers in package consolidation.

Accepted payment methods

Available payment methods can vary by country and account settings. In general, complete payment at the shipment step in your dashboard to trigger dispatch. If your payment fails:

• verify card authorization / 3D secure approval (if prompted)
• confirm billing address details match your payment method
• try an alternate payment method where available

Refunds, credits, and adjustments

Refunds or credits typically depend on the reason for the adjustment and the shipment stage. Examples that may result in an adjustment:

• a canceled shipment before dispatch (where cancellation is supported)
• duplicate payment or obvious billing error
• charge corrections after measurement validation

Adjustments are less likely after the shipment has been dispatched and carrier charges are finalized.

Common billing questions

Why is my shipment more expensive than my store order shipping?

Store shipping covers delivery to the local address. International forwarding adds cross-border transport, billed weight pricing, and optional services.

Why did my billed weight change after I selected economy or express?

Service level doesn’t change the physical size of the package, but it can change how expensive each billed-weight tier is. Bulky parcels usually amplify the difference between economy and express.

How can I reduce my total cost on multi-store shopping?

Batch packages when timing allows, reduce wasted space via repacking, and estimate early using the shipping calculator.

What should I keep ready to prevent customs delays and extra costs?

Use clear item descriptions, realistic declared values, and keep invoices available via invoices proof of purchase.

When to contact support about billing

Contact support when you have:

• a billed weight that looks incorrect versus package dimensions
• duplicate charges or payment confirmation issues
• unexpected service fees you can’t map to a selected option

Include:

• shipment ID or tracking number
• screenshots of the charge breakdown
• package weight/dimensions shown in your dashboard