Tracking and Delivery Help

Tracking works best when you know which stage you’re in: (1) merchant delivery to your Boxit4me address, (2) warehouse processing, (3) international dispatch, (4) customs, (5) final delivery. For live shipment timelines and carrier events, use global parcel tracking.

How to track your shipment

1. Log in to your account and open your Shipments/Packages list.
2. Select the shipment to view the event timeline.
3. Match the current status to the guide below to decide what action (if any) is needed.

If you are still shopping and haven’t shipped yet, confirm you entered your address correctly at checkout using how to use your Boxit4me address at checkout.

Tracking statuses and what they usually mean

Delivered to Boxit4me address

• The store’s local carrier delivered to the facility address you used at checkout.
• Next: warehouse check-in and package appearing in your dashboard.

Received / check-in processing

• Your package is in warehouse processing (label match, weight/dimensions capture, optional photos/services).
• Minor delays here are normal during peak sale periods.

Ready to ship / awaiting payment (if shown)

• The shipment is ready for dispatch once you complete any required steps (service selection, declaration details, payment).

Dispatched / in transit

• Your shipment has left the origin facility and is moving through the carrier network.

Customs clearance / customs hold

• The shipment is in clearance review or awaiting information.
• For documentation and declarations guidance, follow customs, duties & documentation.

Out for delivery / delivered

• Final-mile delivery is in progress or completed.

Common tracking problems and what to do

1) “Label created” or no movement for a while

Most common causes:

• carrier hasn’t scanned the parcel yet (handover delay)
• weekend/holiday gaps
• network backlog

What to do:

• wait for the next carrier scan (often appears in batches)
• if there is no movement after a reasonable window, contact support with your tracking number and shipment details

2) Delivered to the Boxit4me address but not showing in your account

Common causes:

• missing suite/locker reference in the shipping address
• name mismatch (store used a different recipient name)
• partial delivery (one box delivered, another still in transit)

What to do:

• confirm the checkout address format and identifiers used (see the address guide above)
• collect the store’s delivery proof (delivery date/time, tracking, photo/signature if available) and share it with support

3) Customs hold or repeated customs scans

Common causes:

• unclear item description
• missing invoice/proof of purchase
• restricted items in the shipment

What to do:

• prepare proof of purchase and accurate item details
• avoid mixing items that increase compliance complexity; if you plan multi-store shopping, consider package consolidation only when the items are compatible and declarations are straightforward

4) Tracking shows “exception”, “failed delivery”, or “returned to sender”

Common causes:

• address or phone mismatch for final-mile delivery
• recipient unavailable
• local carrier restrictions

What to do:

• verify recipient phone/address details in your shipment profile
• contact the last-mile carrier when possible (tracking page usually shows carrier name)
• escalate to support with the exception code and last scan location

Cost-related tracking surprises (why weight or price changes after processing)

If the billed weight changes after repacking or consolidation, it’s usually driven by actual vs dimensional weight. For a quick explanation (with examples), use dimensional weight explained.

When to contact support

Contact support when:

• the package shows delivered to the Boxit4me address but doesn’t appear in your account after check-in time
• tracking has no scans for an extended period
• customs requests documents and you’re unsure what to submit
• the shipment is marked lost/damaged or delivered but not received

Include:

• tracking number
• order/store name
• delivery date (if delivered to the Boxit4me address)
• screenshots of the latest tracking events