Warehouse Process and Package Statuses

After a store delivers to your Boxit4me address, the package goes through check-in steps so it can be matched to your account, measured, and prepared for shipping. Using the correct identifiers at checkout reduces delays, follow address format to avoid missing suite/locker details or name mismatches.

What happens after delivery to your Boxit4me address

Most packages follow this sequence:

1. Delivered by the store’s carrier to the facility address
2. Inbound receiving (unloading and intake queue)
3. Match to your account (name / suite / reference validation)
4. Weight and dimensions captured (actual + volumetric inputs)
5. Optional services (photos, repacking, consolidation readiness)
6. Available in your dashboard to create or update a shipment

If you plan to bundle multiple packages, align the intake steps with your consolidation workflow on package consolidation.

Package check-in timeline

Check-in is not always instant after the carrier marks the package “delivered.” Delays usually happen when:

• multiple deliveries arrive at once (sale season peaks)
• the label is missing your suite/locker reference
• the store used a different recipient name
• the order arrived in multiple boxes (split delivery)

If a package shows delivered but doesn’t appear in your account, first verify the exact format used at checkout using address format, then gather proof of delivery (tracking number + delivery date/time) for support.

Status meanings you may see

Delivered (to warehouse)

The local carrier delivered the package to the facility. Next step is intake and check-in.

Receiving / in check-in

The package is in the inbound queue and being processed for account matching.

Received

The package has been accepted into the system and matched to a user reference. It should appear in your dashboard for shipment actions.

On hold (needs review)

Common reasons:

• missing reference/suite
• unclear recipient details
• restricted item flags
• incomplete documents for certain item types

If the item type may require paperwork, keep your invoice/proof of purchase ready via invoices proof of purchase and review the customs requirements on customs, duties & documentation.

Photos, inspection, and what you can request

Depending on the services available on your account/plan, warehouse handling can include:

• exterior package photos at check-in
• content verification (when permitted)
• repacking to reduce wasted space
• preparation for consolidation (removing unnecessary packaging)

For shipments that include sensitive categories, confirm restrictions before requesting repack or consolidation using prohibited items.

Storage window and storage fees

Warehouse storage time affects consolidation and shipment timing:

• short storage windows encourage faster shipment creation
• longer windows help multi-store shopping and consolidation planning

If you run a multi-order workflow, pair storage planning with cost estimation using the shipping calculator so you can decide when to dispatch versus wait for the next package.

Weight and dimensions capture

Two measurements matter:

• Actual weight (scale weight)
• Dimensional/volumetric weight (space a package occupies)

Bulky packages can bill higher than expected even if they’re light. If you need a quick refresher and examples, use dimensional weight.

Split and partial deliveries (one order arrives in multiple boxes)

Some retailers ship a single order in multiple parcels, arriving on different days. In that case:

• each box is checked in separately
• your dashboard may show multiple packages under the same merchant/order reference
• consolidation can wait until all boxes arrive, or you can dispatch the ready items first

If one box is urgent, ship it separately and consolidate the rest later to avoid delaying time-sensitive items.

How to avoid check-in delays

• Use the exact checkout format in address format (name + suite/locker reference)
• Keep invoices available for higher-risk categories (electronics, batteries, perfumes, liquids)
• Avoid mixing restricted categories in the same consolidation batch
• If you expect multiple deliveries, plan consolidation timing early using package consolidation

When to contact support

Contact support when:

• carrier shows delivered, but the package is not visible after check-in time
• your package is stuck in “on hold” and you can’t identify what’s missing
• the order appears as multiple boxes and you need help merging or shipping separately

Include:

• tracking number
• merchant name
• delivery date/time
• screenshot of the last tracking scan